Each Member shall ensure that, in its laws or regulations, appropriate on board complaint procedures are in place to meet the requirements of regulation 5.1.5.
各成员国应在其法律或条例中确保存在适当的船上投诉程序以满足规则5.1.5的要求。
If the complaint relates to an individual case, an examination of the results of any on-board complaint procedures for the resolution of the complaint concerned should be undertaken.