the external overall evaluation system appling the customer satisfaction theory got the results by using sas software of the procedure of sas-calis.
运用sas软件,通过sas-calis过程进行路径系数分析,得出影响客户满意度的关键因素。
at first, this paper has analyzed customer satisfaction theory and the logistics enterprise customer satisfaction index research and systematic combs.
首先对当前顾客满意理论和物流企业顾客满意度方面的研究进行了系统的梳理和分析。
customer satisfaction theory originates western countries, and gets development in many countries, and many of them have developed customer satisfaction theory which is suit for their own conditions.
顾客满意理论起源于西方,而在世界各国进行发展,很多国家都发展出适合自己国家国情的顾客满意理论。
customer satisfaction theory was used to develop an analytical model to study customer response to the chinese housing market and to predict its development.
为了研究我国住宅市场的现状及其发展前景,该文采用顾客满意度理论的基本思想,提出了一种分析模型。
with the transfer from a seller「s to a buyer」s market, theories which were suit for seller「s market has not been suit for buyer」s market now, and customer satisfaction theory was born.
随着卖方市场向买方市场的转化,过去适合卖方市场的一些理论已经不再适合现在的买方市场,而顾客满意的理论则应运而生。