Duty Manager is responsible for receiving and escorting all VIP」s and ensuring that they feel comfortable and welcome on arrival to hotel.
值班经理要负责重要客人的迎领工作。要确保重要客人抵达酒店时感觉舒适并受到了热情的欢迎。
Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Service Manager for follow up, where appropriate.
采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。
Duty Manager shall immediately go to the scene with a torch and the master key.
大堂经理接警后,立即携带客房万能钥匙及手电筒赶赴火警点。
Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate.
采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。
Takes responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager.
在前厅经理/前厅副经理不在的情况下,作为值班经理负起责任。
Please go to the service desk. Duty Manager shall explain it for you in detail.
请您至服务台,大堂经理会给您详细解答。
Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate.
采取必要行动,及时有效的处理顾客的不满,适当的时候告知关爱热线经理或宾客关系经理。
Inform all thesecurity personnel to get ready for the events. And take a resolute and timelyaction according to the order of department manager or Duty Manager at any time.
通知所有保卫人员待命,做好準备。随时按部门经理或值班经理的现场指令行动,行动要果断及时。
Informs the Duty Manager and/or Security Department if valuables are left in the open. Follows standard procedures in handling this and similar situations at all times.
当客人有贵重物品遗留时,要报告值班经理及保安部,始终按照标準程序来处理类似事件。
Takes responsibility of the hotel as the Duty Manager in the absence of the Director of Operations or General Manager.
在营运总监和总经理不在的情况下作为值班经理对酒店负责。
The Duty Manager monitors the hotel front-of-house operations, ensuring guest satisfaction while providing friendly and professional service.