so a complete organizational customer value index was comformed, which consisted of index indicators, questionnaire for weight, and data acquisition program.
最后提出了一套完善的电信业组织客户价值指标体系,包括体系本身、权重测试问卷和数据采集方案。
if organizational customer value was judged just by income, the profit organizations would be over valued, while the non-profit would be less valued.